When you speak, do residents
listen or ignore you? If you're having trouble
commanding respect, it could be the way you're saying
it. Here is a list of words that can sabotage
your effectiveness as a communicator. See
if you recognize any of these red flags in your
speech:
Should,
Have to :
These come across as condescending. Instead of telling
people what they should do, offer suggestions. Then
let them decide.
Always,
Never, Everyone, Nobody :
These words rarely paint an accurate picture and
come across as over-dramatizing. You'll lose credibility.
Instead, use words such as "sometimes," "occasionally,"
or "some people."
But
:
This
negates everything that comes before it and can
make you sound like you're talking out of both sides
of your mouth. Replace it with "and."
Try
:
This is one big escape clause and makes others question
your commitment. Don't try, just do it.
You
:
Starting
sentences like this comes across as attacking and
blaming. Instead, be accountable by starting with
"I."
Okay
:
Tagging
this word onto the end of sentences makes it sound
like you're asking permission: "I'm upset right
now, okay?" Lose it, or people won't take you seriously.
These changes may seem small
and subtle, but you'll be surprised what an impact
they can have on how people respond to you. You
may also start to notice that when you react negatively
to residents, it's because he or she has used some
of these phrases.
